Billing Hawaii Pool and Spa bills at the end of each service month on or around the 25th day of the month. The billing is for the months pool service performed weekly and any other charges that were acquired during that period.
The bill is due upon receipt and is considered “late” if payment has not been received prior to the next month’s billing. If an amount is considered “late” there will be a 10% late charge on the total balance that is “late.”
Holidays Sometimes holidays will fall on your scheduled service day. If this happens, Hawaii Pool and Spa will either perform your service on another day of the week or skip the week entirely. If a full skipped week happens, we will take precautions to ensure your pool will be fine for the skipped week. This includes, but is not limited to, adding extra chlorine or chemicals and installing an auto-cleaner for the week.
Vacation While we love our job, vacations can be fun too. If we are ever out on vacation for a week or more, we will notify you of the dates and give you a number of another pool service professional who you can call for emergencies while we are unavailable.
If we are out of town for a week, we will most likely skip your pool for that week. We will take the necessary precautions to ensure your pool will be fine for the skipped week. If we are gone for any time longer, we will hire coverage for your pool. We will notify you of the name and contact information of the pool service professional hired to cover your pool service.
Weather The weather in Hawaii can sometimes be unpredictable. During severe weather conditions we may skip your pool. This includes, but I not limited to, thunderstorms, hurricanes, flooding, severe wind and rain.
If it is raining, we will always try to at least show up to your pool, clear the baskets, check the chemicals, and net out any debris. If it is raining hard, we have the right to skip your pool entirely for the week.
Skipped Weeks While we rarely skip weeks, if we do, we will always try to take precautions to make sure your pool and equipment will be fine for the skipped week. If a week is skipped for any reason mentioned above we do not modify your bill to reflect a discounted price. This is because we bill you a flat rate for the entire month. Depending on the day of the week your pool is scheduled for service, there are several months out of the year that you get five (5) weekly visits. During these months we do not bill you extra. In turn, if we skip a few weeks out of the year it evens out. It’s unlikely we skip a few weeks a year. Service is normally moved around to a different day to accommodate holidays and vacations.